So, I brought my HDTV in for service, and on the 800 number from Samsung, they did tell me that this sounded quite like a capacitor issue. I was also promised that it would be done at no cost to me. Well, not so much...
I brought the set in, and I was then told that there was a $25 bench fee for diagnosis, and of course, this was not covered. Well, I did want this fixed, so I went along with it. The folks kept my TV for days, and kept telling me they had not gotten to it. You can probably guess where this is going...
After almost a week, I am told that this is definitely not a capacitor issue, and probably the powerboards. I ask them nicely to humor me and replace the capacitors, but they tell me no, and that the problem is intermittent and they are having issues replicating it. I remind them that the startup issue only happens when the set is cold, and that I will be by to pick it up.
I had them demonstrate that the set worked at the shop, and they commented how good the picture was... duh. Maybe they were trying to convince me to put some green into this. At any rate, when I got home and tried the set later, you will not be surprised to know that I was able to get the prolonged startup on the first try.
I am still frustrated by the idea that not much can be fixed these days. I also join the chorus of those that will never buy another Samsung product again. Those companies that do not want to stand behind their junk, will simply not get my cash.
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